Orvo Pets

Support

Write to support@nextad.ai. We answer within two working days.

Tell us which phone you play on, and what you were doing when the problem happened. A screenshot helps.

Common questions

My egg is full but the Play button says “Focus first”

Every egg after your first one needs one completed focus session before it hatches. Tap a creature that is asking for you on the home screen (the one holding up a bubble), or open any creature and start a focus session from its page. When the 15 minutes are up, the egg is ready.

A creature keeps asking me to stay

Each creature asks once a day, and only one asks at a time. Sitting with one clears the request for that day; the others will take their turn tomorrow. You are never penalised for saying no.

I hatched a creature I already had

Each of the 25 species lives in your world once. A duplicate hatch pays coins, bond and an evolution shard for the creature you already have instead of adding a second one.

Feed and Clean are greyed out

Care actions are paid for with care tokens, which you earn by completing focus sessions and by checking in each day. Petting is always free.

I lost my progress

Progress is stored on the device only; there is no cloud save. Uninstalling the app, clearing its data, or moving to a new phone starts a fresh world. We cannot restore it, and we are sorry about that.

Reminders are not showing

Reminders only appear if you allowed notifications when the app asked. If you declined, turn them on in your phone’s settings for Orvo Pets.

Sound

Every minigame and the focus page have a speaker button in the bottom-right corner that mutes music and effects together. Settings has switches for sound and vibration.

Privacy

Orvo Pets has no accounts and collects nothing that identifies you. The full policy is at /privacy, including how to have analytics data deleted.